British Council

British Council External Vacancy Announcement

Job Position 1 – B2B Customer support officer

Education: University degree in any subject or relevant qualification

Desirable:
Experience in supporting the delivery of computer-based exams.
Role-specific knowledge and experience:
Experience in B2B / B2C customer service environment
Experience of and ability to deliver excellent standards of customer service.
Understanding and experience in risk and compliance management
Excellent computer skills
The long-term purpose of this role is to ensure the efficient, effective operational coordination and delivery of B2B Exams and Projects at the right cost and customer experience. The role is to support B2B Customers on operational, system, and technical issues and report issues and resolutions to the Account Relationship Manager to develop and retain the Account. During the transition period, the role will provide this support to B2C customers, focusing on registration and payment systems and Computer-Based testing.

Main accountabilities but not limited to the following:
Maintains accurate records and drafts routine and some non-standard documentation, reports, or financial analysis/reconciliations.
Performs straightforward analysis, manipulation, and interpretation of data, tasks, or information, presenting findings/results accurately and appropriately to support effective maintenance of management information systems.
Supports continuous improvement in the efficiency/cost-effectiveness/quality of service delivery/systems in the unit or department.
Proactively works with the Operations Manager to deliver satisfactory and timely resolution of customer (internal or external) complaints, coordinating input from other team members as required. Ensures the customer is kept informed throughout the process.
Undertakes contingency and risk management on the ground, and liaises with Local IT, Examiner, or Venue Staff to ensure alignment on communications.
Uses standard procedures and templates, regularly records, analyses, and reports on operational activity such as venue staff performance to support senior managers in making timely and effective business decisions that respond to operational needs.
Supports meetings to review Test Day performance delivery, continual improvement, and corrective actions.
Plans and prioritizes own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon.
Tasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures, to ensure efficient delivery of services. Monitors task completion to agreed quality and time standards.

Further Information:
Pay Band – BRC-4-F
Salary: ETB 38 924,00 per month plus benefits
Contract Type – Two (2) Years Fixed Term Contract
Department: Exams
Location: Addis Ababa, Ethiopia
Role holders must have existing rights to live and work in the country the role is based.
The role holder will be required to work some Saturdays.

Job Position 2  IELTS Speaking Examiners

Required Qualification and Experience
Education:An undergraduate or Master’s degree or a qualification which can be demonstrated to be equivalent to an undergraduate or Master’s degree*.

A recognised qualification in Teaching English to Speakers of Other Languages(TESOL) or recognised equivalent as part of a recognised university award course.

At least 3 years’ full time (or the equivalent part time) relevant TESOL teaching experience (minimum one-year post-certificate level qualification).
The majority of this teaching experience must relate to adult students (16 years and over).

The required professional attributes and interpersonal skills for the role.

Main accountabilities but not limited to the following:

Conducting IELTS Speaking tests.
Marking IELTS Speaking tests.
Ensuring certification is up to date and attending Examiner training, standardisation and certification sessions as required
Conducting other IELTS and British Council exams as required, depending on certification.
Adhering to the IELTS Professional Support Network and British Council policies.
Participating in Examiner meetings and other relevant meetings as required.
Equality, Diversity and Inclusion (EDI) and to ensure that policy is taken into account when planning and delivering activities.
Managing information created and received in compliance with the British Council’s information management standards, policies, the UK data protection principles and local legislation.
Participating in required British Council training and applying relevant principles in carrying out duties, including Child Protection and Health and Safety.
Examiners need to be organised, prepared, and professional, and dress in line with local expectations of an examiner.
Keeping abreast of developments in IELTS

Job Position 3Procurement Manager

Required Qualification and Experience
Education: Undergraduate degree holder or has relevant experience in procurement
Qualified member of a professions body, e.g. CIPS or other relevant body or equivalent experience
Extensive experience of working in a similar role at a similar level managing procurement projects or procurement teams
Experience in leading and managing effective negotiations
In-depth understanding of procurement processes and complex competitive bidding
Good understanding of procurement project delivery, including Supplier Relationship Management
Good business understanding across industry
Understands and has used a variety of pricing models and tools.
Understands legal and operational risks.
The British Council systems and global processes operate in English. Written and verbal proficiency in English is required
Salary: 96,474 ETB per month

How To Apply:-
Interested applicants who meet the above requirements can submit their application through the link: careers.britishcouncil.org/search