Dashen Bank S.C External Vacancy Abbouncement
Job Position 1 – Senior Customer Service Officer – Cash I for Walga Branch
Required Qualification and Experience
Education: achelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields
Knowledge of Guragegna language is advantageous
Experience: four (4) years of banking experience
Behavioral Competency
Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
Creativity and innovation skills.
Action oriented.
Quality focus and attention to detail.
Professionalism and integrity in line with Dashen Bank values.
Good oral and written communication skills.
Critical and analytical thinking and problem solving skills.
Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
Good customer relationship management skills (internal and external customers).
Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency
Understands the basic mechanisms of general financial products and services.
Good knowledge of Bank’s accounting and procedures.
Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
Excellent command of Microsoft Excel and good command of Microsoft Visio.
Job Position 2 – Environmental and Social Risk Specialist (Re-advertised)
Required Qualification and Experience
Education: Degree in a relevant discipline, preferably environmental engineering, environmental or social studies; development studies / development finance; or a similar area.
Master’s Degree in environmental engineering, environmental or social studies; development studies / development finance; or a similar area is an added advantage.
Experience: six (6) years’ relevant experience.
Behavioral Competency
Strong communication skills, including report writing (use of PowerPoint and diagrams to present information in a concise format) and oral communication.
Effective negotiation skills, including the ability to be persuasive as well as to listen and pragmatically identify when compromise is required.
Highly motivated and results driven.
Strong analytical and problem-solving skills.
Excellent logical reasoning and structure in thought and communications.
Proven ability to mentor and grow the skills of team members.
Demonstrated ability to independently manage and prioritise a busy and diverse workload with a range of deliverables for a variety of stakeholders.
Enjoy working as part of a team, collaborating and coordinating where appropriate.
Good judgement and attention to detail.
Required Technical Competency
Strong knowledge of environmental and social regulations, standards, and frameworks, such as Equator Principles, IFC Performance Standards, and Global Reporting Initiative (GRI) guidelines.
Experience in conducting environmental and social risk assessments and due diligence processes.
Familiarity with environmental and social impact assessment methodologies and tools.
Excellent analytical skills and ability to interpret complex data and information related to environmental and social performance.
Strong communication and interpersonal skills to engage and collaborate with stakeholders at all levels.
Ability to influence and drive change towards sustainable practices.
Knowledge of financial services and banking operations.
Understanding of emerging environmental and social trends, regulations, and industry practices.
Job Position 3 – Branch Manager I – for Tulu Bolo Branch
Required Qualification and Experience
Education: Bachelor degree in a business related field e.g. accounting, management, economics, business administration
Experience: seven (7) years relevant experience out of which One (1) year in supervisory post.
Behavioral Competency
Strong leadership and skills to foster teamwork; develop and motivate staff, resolve conflicts as well as ability to provide direction in order to achieve organizational objectives.
Ability to lead, influence and drive change initiatives in support of business strategies within the department/unit.
Strong business acumen.
Strong communication and presentation skills including ability to develop proposals, concept papers, position papers, etc.
Strong interpersonal skills and ability to relate with and manage multi-cultural teams.
Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.
Strategic thinking and problem-solving skills.
Analytical and creative thinking skills.
Strong persuasion and negotiation skills.
Good customer relationship management skills (internal and external customers).
Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Effective stakeholder management.
Required Technical Competency
Understand the basic mechanisms of general financial products and services.
Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
Good command of Microsoft Office package.
Good command of Core Banking System and other In house software’s
Project management skills
