Dashen Bank S.C External Vacancy Announcement
Job Position 1 – Senior Customer Service Officer – Accounts I
Required Qualification and Experience
Education:Bachelor Degree in a business related field e.g. Accounting, Management, Economics, Business Administration
Experience: four (4) years of banking experience
Work Place: Mettu and Limmu Gennet
Behavioral Competency
Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
Creativity and innovation skills.
Action oriented.
Quality focus and attention to detail.
Professionalism and integrity in line with Dashen Bank values.
Good oral and written communication skills.
Critical and analytical thinking and problem solving skills.
Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
Good customer relationship management skills (internal and external customers).
Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency
Understands the basic mechanisms of general financial products and services.
Good knowledge of Bank’s accounting and procedures.
Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
Excellent command of Microsoft Excel and good command of Microsoft Vision
Job Position 2 – Customer Service Manager I for Bachuma Branch
Required Qualification and Experience
Education: Bachelor degree in a business related field e.g. accounting, management, economics, business administration
Experience: Minimum of Six (6) years banking experience
Work Place: Bachuma
Behavioral Competency
Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.
Creativity and innovation skill
Action oriented
Quality focus and attention to detail
Professionalism and integrity in line with Dashen Bank Values
Good oral and written communication skills
Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
Good customer relationship management skill (internal & external)
Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.
Required Technical Competency
Understands the basic mechanisms of general financial products and services.
Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
Project management skills
Job Position 3 – Branch Relationship Manager I – for Mettu Branch
Required Qualification and Experience
Education:Bachelor degree in a business related field e.g. accounting, management, economics, business administration
Experience: Minimum of Six (6) years banking experience
Behavioral Competency
Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.
Creativity and innovation skill
Action oriented
Quality focus and attention to detail
Professionalism and integrity in line with Dashen Bank Values
Good oral and written communication skills
Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
Good customer relationship management skill (internal & external)
Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.
Required Technical Competency
A distinguished professional history demonstrating an in-depth understanding of Retail and MSME banking.
Knowledge and experience in modern sales and marketing practices in financial services industry to provide visionary guidance on strategic changes to drive performance.
Strong negotiation skills to prospect and close business.
Networking skills to effectively leverage on relationships that will enhance customer acquisition and retention.
Extensive banking background, including understanding credit, risk management, and compliance requirements.
Demonstrated ability to engage and influence senior level leaders regarding key business priorities, issues and initiatives.
Project management skills
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