Dashen Bank S.C External Vacancy Announcement
Job Position 1 – Customer Service Manager I -For Dashen Bank Melekoza Branch under Wolaita District
Required Qualification and Experience
Education:Bachelor degree in a business related field e.g. accounting, management, economics, business administration
Experience: Minimum of Six (6) years banking experience
Required Behavioral & Leadership Competency
Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.
Creativity and innovation skill
Action oriented
Quality focus and attention to detail
Professionalism and integrity in line with Dashen Bank Values
Good oral and written communication skills
Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
Good customer relationship management skill (internal & external)
Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.
Required Technical Competency
Understands the basic mechanisms of general financial products and services.
Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
Project management skills
Language Ability: -Ability to communicate in local languages is an add advantage.
Job Position 2 -District Credit Analyst to Addis Ababa District Office – Re-advertised
Required Qualification and Experience
Education: Bachelor Degree in Business Administration, Economics, Accounting, Management, Banking, Finance or other related fields.
Experience: five (5) years’ banking experience of which at least two (2) years in credit area.
Behavioral Competency
Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
Creativity and innovation skills.
Action oriented.
Quality focus and attention to detail.
Professionalism and integrity in line with Dashen Bank values.
Good oral and written communication skills.
Critical and analytical thinking and problem solving skills.
Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
Good customer relationship management skills (internal and external customers)
Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency
Working knowledge of provisioning for loan losses and the Bank’s regulatory provisioning policies and requirements.
Expert knowledge of loan workout and recovery processes and strong knowledge of lending principles in the commercial business market.
Solid understanding of lending procedures and credit reporting agencies
Proficient in reading / interpreting financial statements for the purpose of underwriting credit.
In-depth knowledge of credit scoring and financial services products.
Knowledge of policies, rules, regulations and directives related to the financial sector.
Sound knowledge of macroeconomic and microeconomic environment.
Job Position 3 – Customer Service Manager I -For Dashen Bank Beto Branch under Wolaita District
Required Qualification and Experience
Education: Bachelor degree in a business related field e.g. accounting, management, economics, business administration
Experience: Minimum of Six (6) years banking experience
Required Behavioral & Leadership Competency
Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.
Creativity and innovation skill
Action oriented
Quality focus and attention to detail
Professionalism and integrity in line with Dashen Bank Values
Good oral and written communication skills
Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
Good customer relationship management skill (internal & external)
Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.
Required Technical Competency
Understands the basic mechanisms of general financial products and services.
Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
Project management skills
Language Ability: -Ability to communicate in local languages is an add advantage.
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