Dashen Bank S.C External Vacancy Announcement
Job Position 1 – Contact Center Agent – with mandatory Somaligna language ability
Required Qualification and Experience
Education: Bachelor Degree in Economics, Business Administration, Management, Marketing Management and/or related fields.
BSc. Degree in Computer Science, IT, Information Systems
Fluency in Somaligna language (speaking and writing) is required
Experience: Four (4) years’ post qualification experience on Banking Sector, fin-tech, hospitality, Telecom, Microfinance and other similar role with a direct contact or frequent communication with customers
Job Summary:
The Contact Centre Agent is responsible for receiving customer calls, address concerns or quires via phone or social media platforms. In addition, the role holder is responsible for prioritizing customer issues to resolve or escalate to the Senior Contact Center Agents to ensure that quality customer service is maintained at all times with the established service standards.
Salary:As per the Bank’s attractive salary scale
location: Addis Ababa
Job Position 2 – Branch Manager Grade I for Gebreguracha Branch
Required Qualification and Experience
Education: Bachelor degree in a business related field e.g. accounting, management, economics, business administration.
Experience: Minimum of seven (7) years relevant experience out of which One (1) year in supervisory post.
Job Summary:
The Branch Manager will plan, organize, lead, and control the banking activities of a branch office. S/he will ensure that operating procedures, rules, and code of practices of the Bank and regulators directives and country law are adhered to by all staff. S/he will also coordinate the sales/business development efforts of the branch.
The Branch manager will also lead the customer service initiatives and guides branch operational excellence. S/he will prepare and submit annual budget, work plan and activity and progress reports. The jobholder will also participate in various community activities and keep in close touch with the business community to promote services offered by the Bank.
Salary:As per the Bank’s attractive salary scale
Job Position 3 – Contact Center Agent – with mandatory Afarigna language ability
Required Qualification and Experience
Education: Bachelor Degree in Economics, Business Administration, Management, Marketing Management and/or related fields.
BSc. Degree in Computer Science, IT, Information Systems.
Fluency in Afarigna language (speaking and writing) is required.
Experience: Four (4) years’ post qualification experience on Banking Sector, fin-tech, hospitality, Telecom, Microfinance and other similar role with a direct contact or frequent communication with customers.
Job Summary:
The Contact Centre Agent is responsible for receiving customer calls, address concerns or quires via phone or social media platforms. In addition, the role holder is responsible for prioritizing customer issues to resolve or escalate to the Senior Contact Center Agents to ensure that quality customer service is maintained at all times with the established service standards.
Salary: As per the Bank’s attractive salary scale
Location: Addis Ababa
Job Position 4 – Corporate Relationship Manager – IFB with mandatory Arabic language ability
Required Qualification and Experience
Education: Bachelor’s degree in accounting, marketing management, business administration, banking, finance or related field
Diploma/ Certificate in Islamic banking finance or related field is an added advantage.
Experience in corporate banking is highly desirable.
Knowledge of Arabic language is mandatory.
Experience: Minimum of eight (8) years relevant experience out of which two (2) years in supervisory post.
Job Position 5 – Talent Management Specialist-Readvertisement
Required Qualification and Experience
Education: Bachelor Degree Human Resources, Business Administration, Management or related discipline from a reputable university.
Professional qualification(s) in Human Resources is an added advantage
Experience: Six (6) years’ relevant experience in a similar role
Work Place: Addis Ababa
Required Behavioral Competency
Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
Creativity and innovation skills.
Action oriented.
Quality focus and attention to detail.
Professionalism and integrity in line with Dashen Bank values.
Good oral and written communication skills.
Critical and analytical thinking and problem solving skills.
Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
Good customer relationship management skills (internal and external customers).
Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency
Technical experience in Human Resources and/or Business Administration
Knowledge and understanding of Ethiopian employment and labour relations law
Knowledge of best and current HR practices and approaches
Knowledge of leading practice, strategies, tools and processes in succession and careermanagement
Knowledge and use of key performance management instruments and tools.
Ability to implement tools and systems to monitor and evaluate learning and development programs
Knowledge and experience in compensation, organizational planning, organization development, employee relations, safety, and training and development
Knowledge and understanding of appropriate employment branding and marketing tools, methods and approaches; and ability to measure effectiveness and reach.
Project management skills
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