Jotun Ethiopia

Jotun Ethiopia External Vacancy Announcement

Job Position 1 – Customer Relationship Officer

Required Qualification and Experience
Education: Bachelor’s degree
Experience: 1-2 years relevant experience in customer service
Good knowledge on Microsoft offices specially on MS-Excel.
Employment Type: Full time
Location: Addis Abeba

Job Description

SUMMARY OF THE ROLE
As a Customer Relationship Officer, you will coordinate between external & internal customers such as sales team & CSD/operations to process customer orders by active involvement to ensure orders and invoices are processed in an accurate and efficient manner resulting in the best service possible to the customer. This position will be based in Addis Ababa and reports to Sales & Marketing Manager.
Actively handle customers’ inquiries through e-mail, telephone, or face-to-face

Responsibilities:
Coordinate the activities with the Customer Service Department, assuring that the Customer orders are processed promptly and efficiently, promoting lean solutions and best practices.
Competence
Initiative & Responsibility: acts on own initiative, makes things happen and accepts responsibility for the results.
Effective Communication: communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.
Teamwork: co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals
Execution: adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results
Self-Development: is aware of own strengths and limitations and pursues learning and career development opportunities

What We Offer
Competitive compensation and benefits Continuous learning opportunities and training activities Career development opportunities across multiple disciplines and geographies
Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores A supportive and inclusive company culture where you can be your authentic self. A focus on having fun together through team buildings and social activities. Process and verify the accuracy of orders from customers in a timely and efficient manner to ensure that Jotun’s on-time delivery performance objective is achieved. Follow-up with the warehouse for all customer reports of deliveries. Actively handle customers’ inquiries through e-mail, telephone, or face-to-face in a timely and professional manner to provide high-quality customer service. Process customer returns according to established Jotun’s Guidelines and Procedures. Communicate with sales and customers to verify all details are correct and clear up any missing information or inconsistencies on orders .Work closely with Finance Department to resolve disputed credit items. Ensure all exception and promotion customer pricing follows Jotun’s guidelines. Handle customer complaints effectively by quickly understanding the issue and coming up with sound solutions to increase customer satisfaction.

WHO WE ARE
Jotun’s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness .As a 100% subsidiary under Jotun Group, Jotun Ethiopia Paint Manufacturing PLC. was established in 2020. It has since become one of the fastest growing company within MEIA (Middle East India and Africa) Region. By investing in an advanced paint production plant, and building a highly competent and motivated team locally, we aim to strengthen Jotun’s leading position in Ethiopia as well as in East Africa, through our very ambitious market development plans which are focusing on Quality, Profitability, Innovation and Corporate Values. Visit our Career Page to know more about life at Jotun.

Click Here To Apply Or

https://jotun.wd3.myworkdayjobs.com/Jotun_careers/job/Addis-Ababa/Deco-Sales-Coordinator-CRM_R6238

Job Position 2 – Project Sales Executive

Required Qualification and Experience
Education:Bachelor’s degree in any Field of study
Experience: 3+ years relevant sales experience in FMCG/Building materials companies.
Work Place: Addis Aababa

Responsibilities:
Introduce, promote, and sell Decorative products to allocated customers and geographical territories through regular visits to maintain good relationships and obtain market information.
Promote decorative products by coordinating marketing activities and campaigns to achieve sales budget.
Execute sales policies and marketing activities in line with company rules and regulations to support business growth, uniformity, and business efficacy.
Have a robust follow-up on collection per assigned targets to ensure that company working capital conditions remain healthy.
Maintain good relationships, provide high-quality service to existing distributors, and attend to customers’ complaints.
Create and maintain data and be an active user of CRM
Coordinate with relevant departments to ensure timely delivery and good customer service
Liaise with the client market and respond to inquiries, introducing products and services to dealers/projects
Undertake and regularly update area audits to identify market potential within own designated geographical area together with Supervisor

Competency:
Initiative & Responsibility: acts on own initiative, makes things happen and accepts responsibility for the results.
Networking: builds a useful network of contacts and relationships and utilizes it to achieve objectives
Effective Communication: communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.
Teamwork: co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals
Execution: adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results
Self-Development: is aware of own strengths and limitations and pursues learning and career development opportunities

What We Offer:
Competitive compensation and benefit
​Continuous learning opportunities and training activities
Career development opportunities across multiple disciplines and geographies
Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores
A supportive and inclusive company culture where you can be your authentic self

Click Here To Apply Or

https://jotun.wd3.myworkdayjobs.com/Jotun_careers/job/Addis-Ababa/Project-Sales-Executive_R6239

Job Position 3 – Intern – Multicolor Technician

Required Qualification and Experience
Education:BA Degree in Electrical Engineering or Mechanical Engineering or Electromechanical Engineering.
Work Place: Addis Ababa

SUMMARY OF THE ROLE:
Complete an internship by executing tasks as assigned by supervisor.
Responsibilities:
Carry out assigned and agreed tasks and activities to achieve the internship’s purpose.
Communicate and interact with the manager.
Communicate and cooperate in a way which contribute to a positive and collaborative work environment.
Visit our Career Page to know more about life at Jotun.
Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

Click Here To Apply Or https://jotun.wd3.myworkdayjobs.com/

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