SantimPay Financial Solutions S.C External Vacancy Announcement
Job Position 1- Front Desk Receptionist(Fresh Gradaute)
Required Qualification and Experience
Category: Admin, Secretarial and Clerical
Experience as a receptionist and/or office assistant is preferred
Excellent people skills
Excellent oral and written communication skills
Ability to work independently
Basic computer skills; word, excel, access, PowerPoint internet navigation
Experience or willingness to receive training in de-escalation techniques
Ability to work on multiple tasks simultaneously
Excellent and courteous follow-up, communication, and empathy for clients, staff, and professionals
Job Description
We are looking for a qualified front desk representative/ receptionist to increase the efficiency and profitability of our operations. In this role, your duties will include reporting to the Office Manager and developing new company policies. The Receptionist will bring a customer service approach to welcoming individuals in person or on the phone. The Receptionist answers the telephone, screens, and directs calls. The position maintains security by directing visitors and issuing visitor badges to individuals who have appointments. The Receptionist provides general clerical, operational, and administrative support. This position is responsible for setting a professional tone and a welcoming feeling for the office. The Receptionist holds the responsibility of maintaining order and safety in the reception area.
Create a welcoming environment and manage the reception area
Operate multi-line telephone system to answer, screen, and forward calls, provide information and take messages
Respond to staff requests via receptionist email
Greet guests, staff, and messenger services. Determine the nature and purpose of the visit, and direct or escort visitors to specific destinations.
Ensure knowledge of personnel whereabouts and maintain complete sign-out/sign-in procedures for visitors and on-site staff.
Train backup staff on coverage for the main phone line
Maintain office and file cabinet keys as well as sign out ledgers for various office equipment
Manage electronic conference room reservation calendar
Update documents; i.e. sign-in sheets, telephone directory, etc.
Manage courier and package log
Manage distribution of mail to department sections
Coordinate reception coverage to attend regular staff meetings
Attend Office of Operations, Finance, and Performance Management staff meetings and other meetings as requested
Job Position 2 – Sales Manager (Bid Officer)
Required Qualification and Experience
Education: Bachelor degree in Computer Science, Information Technology, Business Administration and/or related fields.
Excellent interpersonal and communication skills
Result-oriented and able to work in a fast-paced environment
Excellent verbal and written communication skills with a good command of the English language
Extremely computer literate, especially with Microsoft and related software
Photoshop and others Strong skills in creating original content that targets a specific audience and meets company objective
Above 5 years relevant work experience with a proven track record of success.
Job Position 3 – Key Account Manager (KAM)
Required Qualification and Experience
Education: Category: Accounting and Finance, Banking and Insurance, Business Development
5+ years of experience in account management role with proven success.
Track record of developing/nurturing long term client relations.
Strong understanding of fintech products and solutions.
Excellent communication, problem solving and negotiation skills.
Result oriented with strong business acumen.
Ability to multi-task and prioritize in a fast paced environment.
Job Description
Manage key client accounts and drive revenue growth from existing accounts.
Act as the primary point of contact for key clients and provide excellent customer service.
Understand clients’ business needs and identify opportunities to expand/increment revenue from client accounts.
Develop and maintain strong collaborative relationships with clients.
Handle client inquiries, requests and issues and ensure prompt resolution.
Meet/exceed client renewal, retention and expansion targets.
Conduct periodic reviews of client accounts to ensure products and services continue to meet evolving needs.
Provide technical expertise and guidance to clients on use of fintech products/platform.
Track client satisfaction, pain points and feedback. Implement improvements based on feedback.
Represent the company at client meetings, conferences and industry events.
Prepare reports on client activity, renewals, new business opportunities.
Assist in preparing client proposals and negotiating deals.
Coordinate with other departments to ensure seamless delivery of client projects.
Maintain accurate records and documentation of all client interactions.
How to Apply
Send your CV and Cover Letter to [email protected]
