Zemen Bank SC

Zemen Bank SC External Vacancy Announcement

Job Position 1 – Senior Officer, Help Desk

Required Qualification and Experience
Education: Degree in Accounting, Finance, Management, Economics, Business Administration, or related fields.
Experience:4 years relevant experience with 2 years as Officer level I or equivalent.

Job Purpose
This position is responsible for responding to requests for technical assistance in person, via phone, chat or email and following up with customers and users to ensure complete resolution of issues.
Location: Addis Ababa,

Job Position 2 – Section Head, Call Center

Required Qualification and Experience
Education: Degree in Accounting, Finance, Management, Economics, Business Administration, or related fields.
Experience:5 years’ relevant experience with 2 years’ experience as Senior Officer/ 1 year as Principal officer in a Supervisory role.

Job Purpose
This position is responsible for serving customers and conducting customer relations and ensuring customer satisfaction with full effort and maximum care, selling the products and services of the bank, acquiring new customers, and opening and maintaining customer accounts coordinating inbound and outbound calls within the Bank.
Location: Addis Ababa

Job Position 3 – Section Head, IT Risk

Required Qualification and Experience
Education: Degree in Computer science; Information Technology; the relevant field and relevant Risk Management certification
Experience: 5 years relevant experience with 2 years experience as Senior Officer/ 1 yr as Principal officer in a Supervisory role

Job Purpose
This position is responsible for supporting the Manager, Operational and Information Technology Risk in information technology risk management procedures, ensuring risk management oversight; establishing and managing the security policy framework and relevant standards; and overseeing applicable security, privacy, contractual and compliance requirements through strategy development and deployment

Deadline: June 22, 2024

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