Zemen Bank S. C. was established in 2008. The Bank has over 7,000 shareholders with a total paid-up-capital of close ETB 5 Billion.
The bank has experienced, tactical, proactive management team that Steers its growth, strategic moves and day-to-day operations. The management is committed to ensuring customer satisfaction and creating long-lasting partnerships through the implementation of state-of-the-art technology, investment in people, and by offering insightful and value-adding advisory services. Zemen Bank as one of leading technology savvy Bank operates Omni- Channel service integrating ATM, internet and mobile banking services.
Currently, Zemen Bank operates with 100+ full-fledged branches through which it delivers exceptional banking services. Zemen Bank has registered an impressive result in profit and earning per share since 2018 which put Zemen Bank in the leading pack of Ethiopian financial industry. It has inaugurated in May 2023 its multifaceted, state of the art headquarters at the heart of city, Addis Ababa.
The bank features first prepaid and contactless travel card named Zemen Platinum Travel Prepaid MasterCard in partnership with Master Card, which will enable Ethiopian Travelers to travel with avoiding USD or EUR cash holding inconvenience in partnership with MasterCard by introducing contactless features. It is also the first bank in Ethiopia to achieve Payment Card Industry Data Security Standard (PCI-DSS) and PCI PIN certification.
Zemen Bank S.C External Vacancy Announcement
Job Position 1-Manager, Employee Services Division (Re-Advert)
Required Qualification and Experience
Education: MA/MBA/MSC Degree in Business Administration, Management, Human Resource Management or any other relevant field of study.
Experience :7 years of progressive experience in the areas of reward management, employee services, employee relations, HR Analytics and Reporting, Job analysis/evaluation with at least two years of experience as a supervisor/manager.
OR
BA/BSC Degree in Business Administration, Management, Human Resource Management or any other relevant field of study with a minimum of 9 years of progressive experience in the areas of reward management, employee services, employee relations, HR Analytics and Reporting, Job analysis/evaluation with at least two years of experience as a supervisor/manager.
Competency Requirements
Very good understanding of Job Revaluation tools.
Working Knowledge of HR Information systems, ERPs.
Skilled in Big Data Analytics.
Knowledge of different Reward tools and programs.
Working experience total reward program design and revision.
Knowledge of the Ethiopian Labor Proclamation.
Capable of working with cross functional team
Experience in managing diverse employees and functions
Ability to meet deadlines
Major duties of the Manager, Employee Service
Study and establish competitive reward program including financial and non-financial rewards to attract and retain best talent. Continuously update the reward program by tracking changes on the key factors.
Ensure proper administration of employee annual leaves and staff attendances per the relevant law of the country and per the Bank’s internal rules and regulations.
Liaise the Bank with the private employees’ pension administration organization agency of the government and follow-up all the required activities in the pension scheme are properly done and staff are benefited accordingly.
Handle employee relation issues; resolves conflict and grievances and ensure higher level of disciplinary standards in the Bank.
Publish periodic and interim HR analytics reports to different stakeholders including the regulator, Board of Directors and the management to support the decision making process.
Ensure employee records are kept in a secured way in soft and hard copies. Make sure the employee records are up to date and accurate.
Participate in different committee assignments and play his/her distinctive role for the successful execution of tasks assigned for the team per the Committee’s charter.
Motivate, encourage and inspire the workforce under his/her supervision and exercise leadership to ensure that employees are contributing their best effort for the attainment of goals and objectives of the Bank.
Actively participate in various staff development schemes and programs which the Bank designs for the purpose of upgrading and empowering the internal workforce.
Requirement Skill
Negotiation
People management
Data analysis
Emotional Intelligence
Communication
Problem solving
Leadership
Data collection and Analysis
Desired Skill
Analytical skills
Adaptability
Communication
Work Place:Addis Ababa
Deadline : May 23rd 2025
How To Apply
Interested applicants who meet the above requirements can submit their application letter and updated CV and credentials in PDF format by clearly stating the position that you are applying for through https://ethiojobs.net/job/kBjYXe99Xm-manager-employee-services-division-re-advert
Job Position 2-Customer Service Officer – I (For Shashemene Banking Center)
Required Qualification and Experience
Education: BA in Banking and Finance, Accounting, Economics, Management or in related fields.
Experience:1-year relevant banking experience.
Requirement Skill
Customer Relationship Management (CRM)
Effective communication and sociability
Deadline : May 21st 2025
Work Place:Shashemene
How To Apply
Interested applicants who meet the above requirements can submit their application letter and updated CV and credentials in PDF format by clearly stating the position that you are applying for through https://ethiojobs.net/job/em0pvqDs1N-customer-service-officer-i-for-shashemene-banking-center