NRC (Norwegian Refugee Council) External Vacancy Announcement
Job Position-Roving Community Feedback Mechanism (CFM) Coordinator
Required Qualification and Experience
Education:Act as technical focal point for CFM-related issues at country level
Coordinate with programme, HR, protection, and management teams on feedback handling
Facilitate regular CFM review meetings to track open cases and trends
Ensure a Frequently Asked Questions (FAQ) or CC knowledge base is up to date in coordination with programme teams
Contribute to reviewing donor proposals, focusing on CFM-related indicators and activities
Represent NRC at relevant CO CFM/CEA external coordination
Community Engagement & Accountability
Support implementation of proactive engagement mechanisms (e.g. feedback days, FGDs, community meetings)
Strengthen approaches to closing feedback loops with communities
Promote community participation and inclusive engagement practices
Generic responsibilities
Ensure the CO CFM adheres with NRC policies, including the CEA Policy, CFM Handbook, safeguarding (PSEAH) Policy, and data protection standards
Support the rollout, implementation, and continuous improvement of CFM systems, tools, and guidance
Ensure all feedback is registered, triaged, assigned, referred and closed according to relevant SOPs.
Ensure integration of CFM into programme design, implementation, and monitoring
Promote the use of feedback data for learning, adaptation, and programme decision-making
Contribute to organizational learning through analysis, reporting, and lessons learned
Build capacity of staff and partners on CFM processes, safe handling of feedback, and accountability principles
Ensure communities are aware of and can access multiple CFM channels
Promote and uphold PSEAH and safeguarding principles in all CFM processes
Requirement Skill
Analytical and problem-solving skills
Ability to handle high volumes of alerts with structured prioritization
Ability to coordinate multiple tasks and work under pressure.
Location: Addis Ababa
Deadline : August 31st, 2026
How To Apply
Application procedure
Qualified and interested candidates who meet the above requirements are invited to submit their application letters, along with an updated curriculum vitae (CV) that includes a daytime telephone number and contact details for three work-related referees.
Please attach photocopies of your most relevant educational certificates, testimonials, and work experience documents and copy of kebele ID.
All applications must be submitted no later than 5:00 PM on 31 August 2026. Please use the below link to submit your application.
Click here to apply – Application Link
NB: only shortlisted candidates shall be contacted.
“Female candidates are strongly encouraged to apply and on-the-job training will be provided!”
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