VitaBirr Financial Services S.C External Vacancy Announcement
Job Position-Call Center Agent
Required Qualification and Experience
Education:Bachelor’s degree or diploma in Business Administration, Management, Marketing, Accounting, Economics, Information Technology, or a related field.
Previous experience in a call center, customer service, banking, fintech, digital financial services, or telecommunications environment is an advantage.
Experience handling customer complaints, transaction issues, or digital financial service inquiries is an added advantage.
Good understanding of mobile applications, digital payments, and basic technology.
Strong communication and interpersonal skills.
Good problem-solving and customer-handling skills.
Ability to work under pressure and handle difficult customer interactions professionally.
Good attention to detail, particularly when handling customer and transaction information.
Good computer literacy and ability to work with CRM and other digital systems.
Fluency in Amharic, Oromiffa and English is required; knowledge of additional Ethiopian languages is an advantage.
Requirement Skill
Customer Relationship Management (CRM)
Microsoft Office Pack: Word, Excel, Access, Publisher, Outlook, Powerpoint
Basic knowledge of user interface communication
Training and Development
Desired Skill
Presentation
Problem solving
educational planning & management or School Leadership or Educational Administration
Working Location: Addis Ababa
Application Deadline: 21/09/2026
How To Apply
Interested and qualified candidates are invited to submit their updated CV through Ethiojobs or via email at careers@vitabirr.com.
Candidates applying by email should use “Call Center Agent – Application” as the email subject.
Only shortlisted candidates will be contacted for the next stage of the recruitment process.
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