OREM PLC
OREM PLC. External Vacancy Announcement
Job Position-Call Center Agent
Required Qualification and Experience
Education:Diploma or Bachelor’s degree in Business Administration, Management, Marketing, Accounting, Banking and Finance, Information Technology, or a related field.
– Experience: Previous experience in a call center, customer service, tele-sales, client relations, or telephone-based support role is an advantage. Fresh graduates with strong communication and customer-handling skills may also apply.
– Communication Skills: Excellent verbal and written communication skills in Amharic and English, with clear pronunciation and a professional telephone manner.
– Customer Service Skills: Strong interpersonal skills and the ability to deal with customers politely, patiently, and professionally.
– Computer Skills: Basic to intermediate computer skills, including Microsoft Word, Excel, email, customer relationship management systems, and digital record-keeping tools.
– Digital Literacy:Ability to learn and explain mobile applications and digital service procedures to customers over the phone.
– Listening Skills: Strong active-listening skills and the ability to understand customer needs accurately.
– Problem-Solving: Good judgment and the ability to identify customer needs, resolve routine issues, and escalate complex cases appropriately.
– Integrity and Confidentiality: High ethical standards, honesty, reliability, and the ability to protect confidential customer information.
– Attention to Detail: Ability to record customer information accurately, follow call procedures, and document interactions properly.
– Teamwork: Ability to work effectively with colleagues across different departments.
– Work Flexibility: Willingness to work according to assigned schedules, including shifts, weekends, or public holidays when required.
Preferred Competencies
The following will be considered additional advantages:
– Experience working in a technology company, digital financial services, banking, microfinance, or a membership-based service organization.
– Experience using call center software, CRM systems, ticketing platforms, or customer support tools.
– Experience handling customer complaints, follow-ups, and service escalations.
– Knowledge of mobile applications and digital payment services.
– A customer-oriented mindset with the ability to work under pressure, meet performance targets, and manage multiple calls and tasks.
Key Personal Attributes
The ideal candidate should be:
– Friendly, approachable, and service-oriented.
– An active listener with clear and confident communication.
– Honest, disciplined, and dependable.
– Patient, respectful, and solution-focused.
– Organized and attentive to detail.
– Proactive and willing to learn.
– Calm and professional when handling difficult or dissatisfied customers.
– Professional in communication, conduct, and telephone etiquette.
Requirement Skill
Decision-making skillsCommunication
Attention to detailAnalytical thinking and problem-solving skills.
Work Location:Addis Ababa, 22 Mazoria
Deadline : November 15th, 2026
How To Apply
Interested and qualified applicants are invited to submit their updated CV, educational credentials, and other relevant supporting documents through the following channel:
Application Email: oremtradingplc@gmail.com or towelidomer@gmail.com
Application Deadline: Within 15 calendar days from the date of publication of this vacancy announcement.
Contact Information: 0911-16 72 27 or 0992-33 33 16
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