Go Super App
Go Super App (Bridge Communication PlC) External Vacancy Announcement
Job Position-Call Center Officer
Required Qualification and Experience
Education:High school diploma or equivalent; some college education is a plus.
Proven experience in a customer service or call center role is preferred.
Strong communication and interpersonal skills.
Ability to handle high call volumes and work in a fast-paced environment.
Good problem-solving and conflict resolution skills.
Proficiency in using call center software and CRM systems.
Excellent multitasking and time management abilities.
Career Level: Entry Level
About the Job
Handle inbound and outbound customer calls in a professional and courteous manner.
Provide information, answer inquiries, and resolve customer issues and complaints.
Accurately record and document customer interactions and transactions in the CRM system.
Follow call scripts and guidelines to ensure consistency and quality of service.
Meet or exceed call center performance metrics, including call handling time and customer satisfaction.
Escalate complex issues to appropriate supervisors or departments when necessary.
Stay updated on product knowledge and company policies to provide accurate information to customers.
Participate in ongoing training and professional development to improve customer service skills.
Adhere to call center standards, processes, and procedures.
Maintain a positive and customer-focused attitude during interactions.
Requirement Skill
Customer Relationship Management (CRM)
Microsoft Office Pack: Word, Excel, Access, Publisher, Outlook, Powerpoint
Basic knowledge of user interface communication
Training and Development
Desired Skill
Presentation
Problem solving
childhood education, Kindergarten Education, Educational Leadership
Place of work: – Addis Ababa
Deadline : December 1st, 2026
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