New Leaf Medical Complex (NLMC) External Vacancy Announcement
Job Title 1 – Receptionist(Required No: 10)
General Requirements:
Bachelor’s Degree in Management, Business Administration, Marketing, Health Administration, Hotel Management, or a related field.
Experience:Minimum 2–4 years of experience as a Reception Officer, Front Desk Officer, Customer Service Officer, or similar position in a hospital, medical center, hotel, airline, or other premium customer service environment.
Experience using Hospital Information Systems (HIS), Electronic Medical Records (EMR), or appointment management systems is highly desirable.
Previous experience in a healthcare setting is preferred.
lANGUAGE : 2
Work Place: Lebu, In front of Tomoca Coffee
Competencies
Excellent verbal and written communication skills.
Exceptional customer service and hospitality mindset.
Strong interpersonal and relationship-building skills.
Professional telephone etiquette.
High attention to detail and accuracy.
Strong organizational and multitasking abilities.
Ability to remain calm and composed under pressure.
Excellent problem-solving and conflict-resolution skills.
High level of integrity, confidentiality, and professionalism.
Computer proficiency, including Microsoft Office and hospital management systems.
Fluency in English; additional local or foreign languages are an advantage.
Strong teamwork and cross-functional collaboration skills.
Position Summary
The Receptionist / Reception Officer serves as the primary administrative point of contact for patients, families, visitors, and external stakeholders at New Leaf Medical Complex (NLMC). The role is responsible for delivering a seamless, professional, and patient-centered reception experience by efficiently managing patient registration, appointments, inquiries, and front-desk operations while maintaining the highest standards of hospitality, confidentiality, and service excellence. The Reception Officer ensures every interaction reflects the quality and professionalism of New Leaf Medical Complex.
Key Responsibilities
Welcome patients, visitors, and guests professionally, creating a positive and lasting first impression.
Register new and returning patients accurately in the Hospital Information System (HIS) and verify patient information.
Schedule, confirm, reschedule, and coordinate appointments with consultants and clinical departments.
Provide accurate information regarding hospital services, physicians, clinic schedules, and procedures.
Manage patient check-in and check-out processes efficiently while ensuring minimal waiting time.
Coordinate patient flow with nurses, physicians, cashiers, laboratory, radiology, and other service units.
Handle telephone calls, emails, and walk-in inquiries promptly, courteously, and professionally.
Maintain complete confidentiality of patient records and personal information in accordance with hospital policies.
Collect, verify, and organize required patient documentation before consultation or admission.
Assist patients with directions and facilitate access to appropriate departments and services.
Address patient concerns professionally and escalate complaints or service issues to the Customer Experience team when necessary.
Maintain an organized, clean, and welcoming reception environment at all times.
Prepare daily reception reports and maintain accurate records of patient registrations and appointments.
Support quality improvement initiatives and continuously promote exceptional patient experience.
KPIs
Patient registration accuracy rate
Average patient check-in and waiting time
Appointment scheduling accuracy
Patient satisfaction and customer service scores
Telephone response time and professionalism
Number of registration or documentation errors
Compliance with confidentiality and data protection standards
Attendance, punctuality, and grooming compliance
Job Title 2 – Hostess / Customer Service(Required : 5)
General Requirements:
BA in Hotel Management, Marketing, Management, or a related social science field
Experience:Minimum 2-3 years of front-line guest service experience in a five-star hotel, airline, or other premium hospitality environment
Demonstrated experience in formal, courteous guest reception and communication at a luxury service standard
lANGUAGE : 2
Work Place: Lebu, In front of Tomoca Coffee
Competencies
Exceptional interpersonal and verbal communication skills
Warm, compassionate, and patient-centered demeanor
Sharp judgment and composure under pressure
Strong sense of hospitality etiquette and service excellence
Cultural sensitivity, discretion, and confidentiality
Fluency in English; additional languages an advantage
Team collaboration and cross-departmental coordination
Grooming & Presentation Standards
Consistently modern, clean, and impeccably groomed appearance in line with the hospital’s uniform and grooming policy
Neat, professional hairstyle and understated, elegant makeup and accessories
Well-maintained, pressed uniform reflecting a five-star hospitality presentation at all times
Poised posture and confident, welcoming body language
Position Summary
Serves as the first point of human contact for patients, families, and visitors at New Leaf Medical Complex, delivering a warm, gracious, and impeccably professional welcome that reflects the standard of a five-star hospitality experience; The Hostess sets the tone for every patient journey, blending genuine compassion with polished, hotel-caliber front-of-house service.
Key Responsibilities
Greet and welcome every patient, family member, and visitor with warmth, grace, and genuine compassion upon arrival.
Escort or direct patients to the appropriate reception, waiting, or consultation area with attentive, personalized guidance.
Maintain calm, composed, and elegant front-of-house presence at all times, particularly during peak hours.
Anticipate patient needs and respond promptly and courteously to inquiries, concerns, or special requests.
Coordinate closely with reception, nursing, and patient experience teams to ensure smooth, well-paced patient flow.
Curate and maintain the ambiance, cleanliness, and presentation of the welcoming and waiting areas at all times.
Respond to patient discomfort or distress with empathy and professionalism, escalating promptly to clinical or support staff when required.
Uphold formal, courteous guest-communication etiquette consistent with premium five-star hotel reception standards.
Represent the New Leaf brand identity through consistently polished appearance, tone, and conduct.
KPIs
Patient and visitor first-impression and satisfaction scores
Average welcome and response time
Grooming, presentation, and etiquette compliance
Positive mentions in patient experience surveys and feedback
Consistency and professionalism of guest communication
How To Apply
Important Note
Applicants are required to clearly state the position title they are applying for in the subject line of the email or on the application document.
Submission Address
By Email
hr@newleaffertility.org
In Person
New Leaf Medical Complex PLC (NLMC)
Lebu, In front of Tomoca Coffee
Addis Ababa, Ethiopia
Additional Information
Salary: As per company scale (negotiable based on qualifications and experience)
Employment Type: Full-Time
Only shortlisted applicants will be contacted.