Dodai Manufacturing Plc (Dodai), is a recently incorporated organization launched in Addis Ababa, Ethiopia on August 01, 2023. Dodai is a fast-growing organization with a mission of making e-mobility accessible to everyone in Africa through its innovative products and services. Dodai plans to provide brand-new electric two-wheelers by assembling them here in Addis Ababa and plans to expand to major regional cities in Ethiopia by the end of 2025. It’s thus looking to engage dynamic Ethiopian talent to ensure the achievement of its goals.
Dodai Manufacturing Plc External Vacany Annuoncement
Job Position 1-Junior People and Administration Officer
Required Qualification and Experience
Education: Bachelor’s degree in business fields such as Management, HR, Business Administration or closely related fields
Experience :0 – 1 year experience in a fast paced environment in a similar position
Excellent verbal and written communication skills
Excellent analytical and problem solving skills;
Excellent organizational skills and efficiency;
Excellent sense of initiative, ability to set priorities and work under pressure with accuracy and dedication;
Good knowledge of the Ethiopian labor legislation
Good experience working with basic technology tools such as word, excel, email etc.
Job Purpose
The Junior People and Admin Officer will be responsible to provide assistance for day-to-day general people and administrative operations of the organization.
S/he will be responsible for processing employee data, assisting in hiring processes and associated administrative tasks.
Key Responsibilities
Maintaining physical and digital personnel records like employment contracts and other documents as per the employee records checklist provided
Update internal databases as well as finance team with new hire information
Gather necessary payroll data like TIN number, bank accounts and working days of new employees and provide regular report to the finance department in time for salary payment
Liaise with line departments for their recruitment needs, get inputs to develop full job descriptions, publish and remove job ads
Review applications against provided job description and long list candidates and provide them to the concerned line manager for review
Schedule job interviews and contact candidates as needed
Respond to employees’ questions about benefits (for example, number of vacation days they’re eligible for)
Support administrative needs within the organization as instructed
Requirement Skill
Office suites (MS Office, iWork)
Communication
Attention to detail
Problem solving
Deadline : May 30th 2025
Work Place: Addis Ababa
How To Apply
https://forms.gle/3ihbXmZ4KewDPpvW8
Job Position 2-Quality Assurance Supervisor (Re – Advertised)
Required Qualification and Experience
Education: Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or a related field.
Experience: Minimum of 2 years of hands-on experience in quality control or quality assurance, preferably within a manufacturing or assembly environment.
Proven experience in leading or supervising quality teams, including task coordination and performance monitoring.
Familiarity with inspection tools, measuring gauges, and defect classification or grading systems.
Job Purpose
The Quality Assurance Supervisor is responsible for ensuring consistent product quality by overseeing daily quality inspection activities and guiding the quality control team. This role ensures quality procedures are properly implemented across incoming, in-process, and final inspection points. The supervisor will collaborate closely with assembly, warehouse, and repair teams to monitor quality metrics, resolve issues, and support continuous improvement initiatives.
Skills & Competencies
Strong attention to detail and consistency in applying inspection procedures.
Working knowledge of basic quality tools (checklists, inspection forms, 5 Whys).
Good interpersonal skills to coordinate with production, warehouse, and maintenance teams.
Ability to manage a small team and provide on-the-job coaching.
Basic computer skills (Excel, Word) for documentation and reporting.
Working Context
Based at the Addis Ababa factory facility.
Requires frequent presence on the factory floor and collaboration across departments.
Occasional extended hours during production surges or investigations of critical issues.
Key Responsibilities
Quality Control Execution and Oversight
Ensure quality checks are consistently conducted at all stages of the production process; Incoming (IQC), In-Process (IPQC), and Outgoing (OQC).
Track and report production defects on treasable digital format, with a focus on supplier-related and assembly non-conformities. Maintain clear records of rework and scrap to support analysis and accountability.
Support the implementation of inspection protocols, checklists, and quality standards set by the Manufacturing Manager.
Team Supervision & Capability Building
Supervise and guide the day-to-day tasks of the quality team (currently 4 staff), including shift planning and coverage.
Deliver practical training to new and existing quality teams on inspection tools, product specifications, and common quality issues.
Monitor quality team performance and report progress, challenges, and improvement areas to the Manufacturing Manager on a regular basis.Issue Escalation and Corrective Action Support
Proactively identify and escalate recurring, high-risk, or safety-related quality issues to relevant departments (e.g., Maintenance, Engineering, Supply Chain) for timely resolution.
Participate in structured root cause analyses (e.g., 5 Whys, Fishbone diagrams) for major defects and process-related quality failures.
Support the implementation, closure, and effectiveness verification of Corrective and Preventive Actions (CAPAs), ensuring timely documentation and accountability.
Cross-Functional Quality Collaboration
Work closely with the Warehouse team to inspect incoming parts and materials, ensuring they meet defined quality criteria before acceptance.
Collaborate with Assembly Supervisors to define and align on in-process inspection points and finished product quality standards.
Assist in the physical segregation and labeling of non-conforming items, and ensure accurate documentation for quarantine, rework, or return-to-vendor (RTV) processes.
Support for Quality Metrics and Reporting
Maintain accurate and timely records of inspection outcomes, defect rates, rework, and scrap data to support traceability and analysis.
Prepare and share regular (daily/weekly) quality reports highlighting trends, recurring issues, and areas needing corrective action.
Identify and recommend simple process or behavior improvements based on repeated quality issues or deviations from standards.
Requirement Skill
Communication
Attention to detail
Quality control
Quality assurance
Problem solving
Team work
Deadline : May 22nd 2025
Work Place:Addis Ababa
How To Apply
Interested and Qualified Applicant can apply through https://forms.gle/VH3DdsU7FKWyjcnN7
Job Position 3-Customer Engagement Officer
Required Qualification and Experience
Education: Bachelor’s degree in Communications, Business, Customer Service, or related field.
Experience:1–2 years of experience in a customer support, call centre, or front-facing service role.
Experience in a tech, mobility, retail, or logistics company is a plus.
Familiarity with CRM or ticketing tools (e.g. Zoho Desk, Freshdesk, Zendesk) is preferred.
Skills
Excellent verbal and written communication skills.
Strong active listening and problem-solving abilities.
Proficient in using phones, chat platforms, and customer support systems.
Comfortable handling multiple tasks in a fast-paced, high-volume environment.
Ability to remain calm and professional under pressure or when dealing with frustrated customers.
Basic data entry and reporting skills using Google Sheets or CRM dashboards.
Personal Attributes
Empathetic, customer-first mindset.
A team player who can also work independently.
Reliable, punctual, and consistent with work attendance.
Willingness to learn and adapt to new tools and processes.
Positive attitude and a strong sense of accountability.
Job Purpose
The Customer Engagement Officer is responsible for delivering timely, accurate, and empathetic support to Dodai’s customers through phone, chat, and other communication channels. Reporting to the Customer Engagement Lead, you will ensure that every customer interaction reflects Dodai’s commitment to reliability, efficiency, and care.You will serve as the first point of contact for customers and prospects — handling inquiries, resolving issues, escalating cases when needed, and ensuring a smooth experience across the entire customer journey. The role plays a vital part in maintaining customer trust, improving satisfaction, and supporting daily operations across repair, logistics, and sales.
Responsibilities
Customer Support & Issue Resolution
Respond to customer queries via phone, chat, or messaging platforms in a timely and professional manner.
Provide accurate information on Dodai products, services, repairs, and subscriptions.
Log customer interactions, complaints, and feedback accurately in the CRM or ticketing system.
Resolve common issues independently and escalate complex ones to the customer engagement lead or relevant department.
Ticketing & Case Management
Create, assign, and follow up on customer tickets (e.g. for repairs, returns, or service requests).
Track ticket resolution status and ensure timely closure based on SLA timelines.
Ensure proper documentation of customer cases to support trend analysis and team reviews.
Collaboration with Other Teams
Liaise with the Customer Engagement Lead to escalate to the Repair & Maintenance Officers to coordinate service appointments or troubleshoot issues.
Coordinate with the logistics team for delivery or pickup confirmations through the customer engagement lead.
Notify the sales or onboarding team when there are inquiries or opportunities from new prospects through the customer engagement lead.
Feedback Collection & Reporting
Record customer satisfaction scores (CSAT, NPS) where applicable.
Capture and share recurring customer issues or feedback to help improve processes and services.
Participate in daily or weekly debriefs with the Customer Engagement Lead to review performance and customer experience insights.
System Use & Compliance
Use internal systems (CRM, telephony, ticketing) to manage tasks and record data accurately.
Follow standard operating procedures (SOPs), call scripts, and data privacy guidelines.
Stay updated on new product features, service policies, and internal tools through training or briefings.
Requirement Skill
Teamwork
Customer Relationship Management (CRM)
Communication
Problem solving
Work Place:Addis Ababa
Deadline:May 28th 2025
How To Apply
Interested and Qualified applicant can apply through https://forms.gle/j3vVZ8qdLUZXqHkG9
Job Position 4-Customer Success Officer
Required Qualification and Experience
Education: Diploma or Bachelor’s degree or equivalent required.
A diploma or certification in mechanical/electrical engineering, automotive repair, or a related technical field is a plus or equivalent qualification
Experience:Prior experience in customer service, administrative support, or technical roles is preferred but not essential.
Experience in a repair workshop or maintenance environment, especially with e-bikes, is advantageous.
Technical Skills:Basic knowledge of e-bike systems, mechanical components, and repair processes is beneficial.
Proficiency in using standard office software (Microsoft Office Suite, Google Sheets, Docs, etc.).
Familiarity with customer relationship management (CRM) software or repair tracking tools is an advantage.
Key Competencies
Strong organizational and time-management skills.
Excellent verbal and written communication skills for interacting with customers and team members.
Ability to handle multiple tasks simultaneously and prioritize effectively.
Strong attention to detail and accuracy in documentation and inventory tracking.
Customer-oriented mindset with the ability to handle inquiries or complaints professionally.
Behavioral Skills
Eagerness to learn and develop technical knowledge.
Ability to work in a fast-paced, team-oriented environment.
Proactive attitude with the ability to identify problems and suggest solutions.
High level of reliability, responsibility, and professionalism.
Responsibilities
Customer Support and Communication
Act as a point of contact for customers who are inquiring about repair status or maintenance issues through in-person visits to the repair and maintenance center
Update customers on repair timelines and ensure they are informed about the progress of their e-bike servicing.
Escalate customer concerns or feedback to the Customer Success Supervisor for timely resolution.
Repair Coordination
Assist in the organization and tracking of repair schedules, ensuring that all repairs are completed within the set timeframes.
Maintain a record of all incoming and outgoing bikes for repair, ensuring no bikes are missed or lost in the process.
Support the repair team by ensuring all necessary parts are available and tracking any shortages or delays.
Documentation and Reporting
Ensure accurate and up-to-date documentation of repairs, including details of the work performed, parts used, and time spent on each repair.
Support the preparation of weekly and monthly repair logs and performance reports for the Customer Success Supervisor.
Maintain organized records for warranty claims, repair requests, and any related correspondence.
Inventory Support
Assist in tracking parts and tools used during repairs to ensure that inventory is managed effectively.
Collaborate with the inventory team to request and track parts restocks as needed for repairs.
Monitor and report the status of spare parts, ensuring that the repair team has the necessary resources to carry out repairs without delay.
Team Collaboration and Support
Ensure the workshop and reception area is maintained in an organized, safe, and clean environment.
Collaborate with the Customer engagement team and Customer Onboarding team to ensure customer concerns related to repairs are addressed promptly.
Requirement Skill
Office suites (MS Office, iWork)
Customer Relationship Management (CRM)
Communication
Work Place: Addis Ababa
Deadline: May 28th 2025
How To Apply
Interested and Qualified Applicant can apply through https://forms.gle/7rYFw33N696fvMMy9