DAT INTERNATIONAL TRADING PLC External Vacancy Announcement
Job Position – General Service (Receptionist)
Required Qualification and Experience
Education:Bachelor’s Degree in Customer Service, Business Management, Marketing, or a related field.
Experience: A minimum of 4 years of experience within the hospitality industry.
Leadership Experience: At least 1 year of experience in a supervisory or leadership role.
skills
Title: General Service/Receptionist/
Reporting Unit/Supervisor: Deputy CEO
Duty Station : Addis Ababa
Strong Communication and interpersonal skills
Problem solving ability
computer application
attention to detail
Requirement Skill
Attention to detail
Strong communication, influencing, and problem-solving skills.
Excellent communication and interpersonal abilities.
Basic computer skills (MS Office, email).
Job Summary
This dual-role position combines front-desk reception, office administration, and marketing supervision. The ideal candidate will serve as the professional face of the company while overseeing daily apartment/guesthouse operations, managing team performance, and driving customer satisfaction through online reviews and complaint resolution.
Core Duties and Responsibilities
Front Office & General Services
Guest Hospitality: Greet all visitors and clients with a warm, professional demeanor, efficiently directing them to the appropriate personnel.
Communications Management: Handle incoming phone calls and emails, routing resident inquiries to the correct departments.
Calendar Coordination: Oversee the scheduling and organization of office meetings.
Facility Maintenance: Maintain high standards of cleanliness, neatness, and visual appeal across all offices and guest rooms.
Punctuality Oversight: Monitor and ensure that office trainees/learners arrive on time.
Marketing & Operations Supervision
Reputation Management: Actively encourage and secure guest reviews on their scheduled day of checkout.
Social Media Engagement: Create and publish promotional advertisements across social media platforms.
Team Leadership: Supervise, guide, and support the apartment reception staff.
Asset Management: Track and inventory guesthouse assets, equipment, and critical reception supplies to ensure seamless daily operations.
Conflict Resolution: Address apartment guest complaints and suggestions promptly, delivering effective solutions to ensure total guest satisfaction.
Operational Support: Execute additional tasks and duties as requested by the immediate supervisor.
Please note that the mandatory form is separate from the Ethiojobs application, and both steps must be completed. Applicants must also attach their CV as a PDF on Ethiojobs. Applications without a completed mandatory form and CV attachment will not be considered.
Only shortlisted candidates will be contacted.