USAID Ethiopia

USAID Ethiopia External Vacancy Announcement

Job Position 1 – Logistician

Required Qualification and Experience
Education: Completion of high school, secondary school or equivalent academic qualification is required.
Experience: At least three (3) years of logistics and/or administrative experience gained in an office setting is required.
All applicants under consideration will be required to obtain/maintain Secret security clearance.
English – Fluency in speaking/reading/writing is required. (This may be tested.)
Salary:USD $42,391 /Per Year

Provides technical security support and services to posts in its respective geographic region. Manages the ESC/ESO inventory and is responsible for supply chain management, logistics operations, procurement, and inventory reconciliation of technical systems and equipment maintained by the ESC/ESO at its post of residence and constituent posts throughout the region. Assists with office administrative duties, travel arrangements, and tracking the office travel budget.

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Job Position 2 – General Maintenance Worker

Required Qualification and Experience
Education: Completion of secondary school is required and completion of vocational training from an accredited institute recognized as producing journeyman level technicians with specialization in the plumbing or general construction fields is required.
Experience: A minimum of two (2) years of experience in the repair and maintenance of plumbing and commercial or industrial HVAC/mechanical heating, refrigeration, and ventilation systems.
Salary: USD $7,893 – USD $7,893 /Per Year

Skills and Abilities: (These may be tested)
Ability to identify problems or dangers, report issues and provide solution.
Communication and interpersonal skills to answer queries from end-users.
Ability to work as part of a team, work under pressure and a tight schedule.
A flexible approach to work shifts and answer emergency calls at all hours.
Must obtain Grade-2 or above and/or Auto or above Ethiopia’s valid driving license for a minimum of five (5) years

This position provides semi-skilled assistance to the technical level positions by performing general maintenance and upkeep work at the U.S. Embassy compound buildings, residences, and grounds. Responsibilities include the performance of non-skilled manual tasks such as demolition work, painting, minor plumbing work, general cleanup of common areas, minor masonry work to include filling gaps on walls, laying of bricks, repairing and/or installing locks and other minor preventative maintenance tasks. This position would assist other Facility Management trades positions such as the Electrical Maintenance Worker, HVAC Maintenance Worker, or the Carpentry Maintenance Worker.

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Job Position 3 – Nurse

Required Qualification and Experience
Education: Degree (RN Level) in Nursing or Diploma/Certificate equivalent from an accredited School of Nursing. Must possess and maintain a valid nursing license or a current unrestricted Registered Nursing license from the host nation, country of origin, or the U.S.
Experience: A minimum of two (2) years of post-qualification work as a professional nurse is required.
English – Good working knowledge in reading/writing/speaking is required. (This may be tested.)
Salary:USD $53,043 /Per Year

The incumbent serves as the post’s nurse with responsibilities that include the medical care of Mission employees and eligible family members under MED approved clinical guidelines, as well as maintenance and inventory of all medical equipment and supplies, implementation of a robust vaccination program, administration of group and individual health education programs, and medical emergency contingency planning for the Mission. The incumbent will work in the Medical Unit under the direct supervision of the Regional Medical Officer (RMO) or Medical Provider (MP).

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Job Position 4 – Computer Management Assistant

Required Qualification and Experience
Education: Education: Two years of full-time post-secondary study (or the equivalent hours spread across a part-time study period) at a college or university, in Computer Science, Information Science, Computer/Electronics Engineering, or other related areas.
Prior Experience: Three years of work experience in providing application and hardware support in Networked Computer systems environment that includes maintaining and troubleshooting of Windows 2003 based servers, desktop computers, printers, UPSs, telephone systems as well LAN and Wan systems.
Language: English and Amharic at Level IV.

Duties to be Performed
Responsible for first level problem determination, problem/incident recording, problem resolution and problem escalation to other IT personnel as necessary;
Assists in the setup of desktop applications and mobile devices, e.g. iPhones, iPads, TDY phones, laptops, and personnel recovery devices;
Monitors use of shared peripherals and installs new equipment, such as multifunction printers;
Obtains and conveys concise problem information to other IT personnel;
Assists in setup of projector presentation and or VTC equipment for teleconferences; and make sure the conference rooms are properly set up for everyday use.
Works with the Supervisory Systems Manager to develop user-friendly tips based on most common problem areas reported in the problem tickets.
Demonstrate organization in work activities and time management in order to ensure customer inquiries are responded to in a timely, knowledgeable, and professional manner and, where requests and/or questions must be passed to another team or department for action or inquiry, provide follow up, as needed, until the action has been completed.
Demonstrate excellence in customer service (i.e. active listening, patience, attentiveness to customer needs, responsiveness, timeliness, and tracking until issues are fully resolved.
Efficiently handle incoming tickets submitted by users through various channels such as email, phone, or online portal. Assess the urgency and impact of each ticket to prioritize tasks accordingly, ensuring critical issues are addressed promptly. Diagnose technical issues reported by users and provide timely resolution or escalate to appropriate support teams if necessary.
Ensure proactive and complete communication when working with team members and customers/clients in response to inquiries, ensuring professional communication in all requests.
Ensure attention to detail in maintaining customer databases, information, mission intranet, etc. and ensure adequate documentation and communications are maintained for tracking purposes.
Take initiative to regularly track, assess, and conduct regular audits of data and activities in order to ensure that process areas are followed, maximized in efficiency, and that responses meet or exceed customer service standards.
Maintain comprehensive inventories of IT assets, including hardware, software, licenses, and peripherals, tracking their acquisition, deployment, location, and status throughout their lifecycle. Conduct regular audits and physical inventory checks to verify the accuracy and completeness of asset records, identifying discrepancies and implementing corrective actions as needed to maintain data integrity.

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USAID and Peace Corps Job Opportunities

Solicitation for a Cooperating Country National Personal Service Contractor (CCNPSC to serve as Computer Management Assistant in the Executive Office.