WE ASPIRE TO BE BEST IN CLASS BANK IN AFRICA
Dashen is the most reputable brand in the domestic banking market; a reputation earned through consistent delivery of values and preeminence unmatched by its competitors and aspires to be “Best In Class Bank in Africa”. The Bank also works in partnership with leading brands in the electronic payments industry
Dashen Bank was founded in September 1995. Dashen Bank coined its name from the highest peak in Ethiopia, mount Dashen, and aspires to be the Best in Class Bank in Africa. Headquartered in Addis Ababa, the Bank is among the biggest private Banks in Ethiopia. It operates through a network of more than 450+ Branches, ten dedicated Forex Bureaus, 400+ ATMs, and 950 plus Point-of-Sale (POS) terminals spread across the length and breadth of the nation. It has established correspondent banking relationships with 462 banks covering 70 countries and 170 cities across the world.
Dashen Bank S.C External Vacancy Announcement
Job position -Experience Design and Improvement Specialist For Addis Ababa
Required Qualification and Experience
Education: Bachelor’s Degree in Business Administration, Marketing Management, Information Technology, Management or related discipline from a reputable university.
Master’s Degree in Business Administration, Management or related fields is added advantage.
Experience: Minimum of six (6) years relevant experience.
Technical Competencies
Proven experience in designing and improving user experiences across digital and physical channels.
In-depth knowledge of customer centric design principles and methodologies.
Ability to utilize data analytics and customer feedback to gain insights into user behavior and preferences.
Ability to drive innovation in experience design, exploring emerging trends and technologies.
Implement cutting-edge solutions to enhance the organization’s competitive advantage in user experience.
Implement strategies for continuous improvement in the user experience, regularly evaluating and refining design processes.
Advocate for the importance of user experience in achieving business objectives.
Project management skills.
Behavioral Competencies
Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.
Creativity and innovation skill.
Action oriented.
Quality focus and attention to detail.
Professionalism and integrity in line with Dashen Bank Values.
Good oral and written communication skills.
Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
Good customer relationship management skill (internal & external).
Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.
Job Summary
Experience Design and Improvement Specialist is responsible for active participation in identifying and conducting customer research, designing intuitive interfaces and implementing strategies to optimize customer satisfaction and engagement. The role holder is also responsible for the overall customer experience across various customer touch points that involves understanding the Banks’s customers, analyzing their behavior and needs, mapping their journey, and capturing their feedback.
Requirement Skill
Analytical skills
Work Place:Addis Ababa
Deadline : May 28th 2025
How To Apply
In order to apply for this Job Positing, click the link below:
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=969&company=dashenbank
For Any Enquiry or Support Request
011-5-18-03-54
011-5-18-03-55
011-5-18-09-18
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