Dashen Bank S.C External Vacancy Announcement
Job Position-1 Customer Service Officer- Maker for Addis Ababa District
Required Qualification and Experience
Education: Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields
Experience:Zero (0) year of experience
Not more than 25 years of age (for external applicants)
To be permanently assigned after Six (6) months of intensive training.
Fresh Graduates from 2024/2025 G.C. only
Functional/Technical Competencies
Understands the basic mechanisms of general financial products and services.
Good knowledge of Bank’s accounting and procedures.
Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
Excellent command of Microsoft Office applications and good command of the core banking system.
Leadership Competencies
Behavioral Competencies
Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
Creativity and innovation skills.
Action oriented.
Quality focus and attention to detail.
Professionalism and integrity in line with Dashen Bank values.
Good oral and written communication skills.
Critical and analytical thinking and problem solving skills.
Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
Good customer relationship management skills (internal and external customers).
Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Place Of Work:Branches under Adis Ababa and up-country
Requirement Skill
Analytical skills
Critical thinking
Excellent communication and interpersonal skills.
Job Position-2 Digital Product Development Officer – Retail & MSME for Addis Ababa
Required Qualification and Experience
Education: Bachelor’s Degree in Information Technology, Computer Science, Computer Information System, Software Engineering or any other equivalent field.
Bachelor’s Degree in Economics, Accounting, Finance, Business Administration, Management is added advantage.
Experience: Minimum of four (4) years relevant experience
Functional/Technical Competencies
Ability to work cross-functionally, leveraging diverse expertise to develop innovative digital financial products.
Understanding of the Bank’s client segments, their evolving needs, and behavioral trends.
Analytical skills to assess industry trends, competitive dynamics, and market shifts, translating insights into strategic opportunities.
Knowledge of banking regulations, compliance standards, and risk management principles in digital product development.
IT proficiency with expertise in emerging digital banking technologies and cyber security.
Programming and coding skills, with a solid foundation in software development methodologies, ensuring efficient and scalable product solutions.
Critical and analytical thinking skills to evaluate business needs, optimize digital product performance, and resolve complex challenges.
Problem-solving abilities, applying logical reasoning and data-driven decision-making to enhance digital product effectiveness.
Understanding of UX/UI principles, user-centered design, and human-computer interaction to optimize digital banking experiences.
Behavioral Competencies
Ability to assess challenges, identify root causes, and develop effective, data-driven solutions to enhance product efficiency and user satisfaction.
Capacity to analyze information systematically, apply structured thinking, and formulate sound strategies in fast-changing digital environments.
Strong ability to engage cross-functional teams, ensuring seamless knowledge-sharing and alignment toward common goals.
Commitment to proactively identifying and implementing enhancements in products, processes, and customer experiences.
Ability to navigate rapidly evolving market trends, regulatory changes, and technological advancements with resilience and efficiency.
Readiness to build sustainable relationships with internal and external stakeholders, fostering trust and alignment.
Deep empathy and responsiveness to customer needs, ensuring tailored and impactful product solutions.
Consistently leveraging analytics to guide strategies, optimize performance, and drive business growth.
Upholding ethical standards, demonstrating competence, and fostering a culture of transparency and respect.
Place Of Work:Head Office, Addis Ababa
Requirement Skill
Analytical thinking and problem-solving skills.
Computer skill and knowledge.
Excellent verbal and written communication skills
Deadline : May 23rd, 2026
How To Apply
https://ethiojobs.net/companies/dashen-bank-sc/jobs
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