Ethiopost, a cornerstone of Ethiopia’s communication network, has been connecting people and businesses across the nation since its establishment. As the primary postal service provider in Ethiopia, Ethiopost plays a vital role in the country’s socio-economic development. With a workforce of over 1800, Ethiopost serves millions of customers, ensuring the timely delivery of letters, parcels, and financial services across the nation.
At Ethiopost, we pride ourselves on being more than just a postal service. We are a community-driven organization, committed to innovation and the continuous improvement of our services to meet the evolving needs of our customers. As part of our commitment to excellence, we are dedicated to providing our employees with a supportive and dynamic work environment that fosters growth, learning, and development.
Ethiopost External Vacancy Announcement
Job position -Junior Customer Care Officer
Required Qualification and Experience
Education: Degree in management, business administration with 0 years of experience.
Work Place: Addis Ababa
Deadline : May 24th 2025
About the Job
Respond to customer inquiries, concerns, and complaints promptly and professionally. Help, troubleshoot problems, and provide appropriate solutions to ensure a positive customer experience.
Thoroughly understand the company’s products and services to accurately address customer inquiries and educate them on product features, benefits, and usage.
Handle customer orders, process transactions, and ensure timely delivery of products or services. Collaborate with relevant departments to expedite order fulfillment.
Investigate and resolve customer issues, including billing discrepancies, product defects, and service interruptions. Take ownership of problems and follow through until they are satisfactorily resolved.
Communicate effectively and empathetically with customers using clear and concise language. Adapt communication style to suit the customer’s needs and ensure a positive interaction.
Actively collect and document customer feedback to identify trends, recurring issues, and areas for improvement in products or services. Relay feedback to appropriate departments to enhance overall customer satisfaction.
Identify and escalate complex or unresolved customer issues to the appropriate person. Build and maintain strong customer relationships through personalized and consistent interactions. Strive to create loyal customers who advocate for the company’s products and services. Higher-level support or management for further assistance and resolution.
Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.
Work hand in hand with operation department and other departments on quick and efficient resolution of customer issues and queries.
Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.
Prepare or receive damage shipment report necessary in the settlement of claims.
Requirement Skill
Communication
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