Digaf & Micro-Credit Provider SC External Vacancy Announcement
Job position -Loan Officer
Required Qualification and Experience
Education:Field visits and customer relationship experience are a plus.
Experience:0+ years of experience
Strong communication and interpersonal skills.
Ability to conduct field visits and customer verifications confidently.
Sales-driven with customer service orientation.
High integrity and commitment to data privacy and compliance.
Problem-solving skills for handling repayment challenges and customer issues.
Key Responsibilities
- Loan Promotion & Client Onboarding
Actively promote DIGAF’s payday loan products to eligible customers.
Build and maintain strong relationships with clients.
Educate customers on loan terms, repayment schedules, and responsible financial management.
Onboard new clients following DIGAF’s verification and compliance procedures. - Customer Verification & Field Visits
Physically verify customer details, including workplace visits.
Visit customers’ offices, confirm their job role, seat location, and colleagues.
Verify client documents, including
Kebele/National ID, Employee ID, and Bank Statements. - Loan Application Processing
Evaluate loan applications and verify submitted documents.
Determine customer loan eligibility per DIGAF’s credit policy.
Submit complete application packages to the verification team for approval. - Loan Repayment Monitoring & Collection
Monitor assigned loan portfolio repayment schedules.
Conduct regular follow-ups with clients to ensure timely repayments.
Work with delinquent clients to resolve repayment challenges and avoid defaults. - Delinquency Management
Take proactive steps to minimize loan delinquency.
Ensure prompt collection of repayments and adherence to company collection procedures. - Customer Retention
Maintain positive ongoing relationships with existing customers.
Support clients with loan renewals or additional services, encouraging retention. - Reporting & Record Management
Maintain accurate customer records and loan documents.
Prepare and submit regular reports to operations officers.
Provide updates on loan origination, repayments, and delinquency cases.
Requirement Skill
Communication
Problem solving
Work Place:Tolubollo, Ginchi, Debretsige, Sheno, Gebreguracha, Fitche, Chancho and Nekemet
Deadline : May 29th 2025
How To Apply
Interested candidates should send their resumes along with a cover letter to our HR department at [email protected]. Please specify the position and location you are applying for in the subject line of your email.
Only candidates who are shortlisted will be acknowledged and called for interviews.
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