Virtual Equb PLC External Vacancy Announcement
Job Position-Customer Service Supervisor (Female Candidate Only)
Required Qualification and Experience
Education:BA Degree in Marketing, or any related fields
2–4 years of experience in Equb, Fintech Company, sales, customer service, banking, logistics, or import/export(Supervisory experience preferred)
Strong communication skills
High level of integrity, professionalism, and discipline
Advantage
Experience in Fin-tech and Equable-related organizations
Existing client or business network
Key Responsibilities
Supervise and coordinate daily activities of customer service representatives
Monitor team performance and ensure KPIs (response time, conversion rate, member retention) are achieved
Handle escalated and complex customer complaints via phone, email, and WhatsApp and in-person communication regarding products, services, and membership.
Follow up and collect due and overdue member contributions, ensuring timely and accurate recording.
Prepare daily, weekly, and monthly service performance reports
Conduct regular coaching, training, and performance evaluations
Improve service processes to enhance customer experience
Ensure accurate documentation of customer interactions in the system
Perform any other duties assigned by the supervisor.
Requirement Skill
Analytical skills
Decision-making skills
Communication
Attention to detail
Problem solving
Location: Addis Ababa
Deadline : June 19th, 2026
How To Apply
Interested and qualified candidates are invited to submit their applications, including an updated CV and Application Letter, by email to: [email protected] the application deadline is June 19, 2026.
Early submission of applications will be given priority consideration.
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